Leading global insurance solutions provider implements Cobent LCS to improve employee training processes.

The Innovation Group plc (“Innovation Group”), the leading technology-led Business Process Outsourcing (“BPO”) provider for the insurance sector, implements Cobent’s LCS learning management system to enhance training programmes to its 600 UK staff.

Innovation Group is streamlining its employee training programmes through the use of Cobent’s LCS learning management system. Innovation Group boasts a high-profile client list which includes companies such as Allstate, LeasePlan, The Ford Motor Company, Aviva, AXA Insurance, RSA, Toyota (South Africa) and Zurich (UK).

In mid 2008, Innovation Group looked to enhance its internal training programmes by incorporating a robust online learning management system. This would enable them to train their UK based staff in a centralised, controlled and formalised manner.  After conducting thorough research and analysis against a comprehensive ‘wish-list’, Cobent’s LCS system was selected from other market providers for its cost-effectiveness, powerful reporting and built-in content authoring tool. The key influencing factor was the fact that Cobent LCS did ‘everything-out-of-the-box’; this meant savings in both implementation time and costs.

Having a reliable and robust learning management system is critical to the success of Innovation Group’s training programmes, due to the number of staff that require training, the volume of courses to be delivered, and the number of administration staff available to manage the process.  With Cobent LCS, Innovation Group are able to create, deploy, track, manage, monitor and report effectively on all training programmes. Staff are able to access training courses to enhance their proficiency and the overall service quality of the organisation.

Emma Faulder, Innovation Group’s Training Manager commented: “As the only dedicated Training Manager on this project, it is important for us to have a system that we can rely on. With one key Administrator to 600 trainees, Cobent’s LCS is crucial in enabling us to successfully deliver and manage a large volume of training to a proportionally larger number of trainees – quickly and cost-effectively. We now have full control and visibility over all training and are able to easily access reports whenever we need to.”

Faulder added: “The Cobent team have provided excellent service and support, making it a very straightforward process. The project plan was detailed and carried out with a phased approach. The training was comprehensive and very well received and all questions are answered promptly by the support team and project manager.  From what I have experienced so far, I am confident that Cobent will provide the outstanding support we need”

Howard Sears, Cobent’s CEO said: “We are pleased to be working with Innovation Group, who are a key solutions provider to the global insurance industry.  The financial services sector is amongst the most highly regulated, with rapid changes in policies and procedures so the ability to quickly deploy, track and manage training is key; by using Cobent LCS, Innovation Group have shown a clear commitment to improving training processes and quality standards in their organisation.”

Innovation Group’s online learning solution will go-live in December 2008, with courses such as Health & Safety and Data-protection being deployed through the system. By April 2009 The Innovation Group is aiming to launch a further 10 courses to all 600 UK staff; including an interactive staff induction programme and a variety of Microsoft Office courses.

With Cobent’s LCS, Innovation Group have a powerful and highly effective solution to manage all training programmes without the need for a large administration team.


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