Can we be bothered? How racism persists in the workplace

While great progress has been made with tackling racism in recent decades, Professor Binna Kandola argues that it lives on in the workplace in less overt and more nuanced forms. Ashleigh Wight reports

There are many people who may not even be aware that their views or actions are considered discriminatory, explains Kandola, business psychologist and senior partner at Pearn Kandola. Small signals that people from minority backgrounds are not welcome – such as ignoring them in meetings, not making eye contact and making no effort to pronounce a person’s name correctly – are rife in organisations, he argues, whether the perpetrators realise they’re doing it or not.

“The people in the room may not notice, but the person on the receiving end knows they don’t belong to this group, just by the failure of giving eye contact,” he says.

Speaking at the launch of his new book, Racism at Work: The Danger of Indifference, Kandola says racism has “transformed itself so successfully” that some people find it hard to believe it still exists in 2018.

“The more we learn about modern day manifestations of racism, the more we are able to see it in all of our organisations, in our world, and indeed, in ourselves.”

But, he adds, being aware of the nature of modern racism can also be a source of optimism. “Some of the actions that we can take to overcome racial prejudice are not that difficult. It’s not a question of our ability, instead it’s more one of our motivation. In essence, can we be bothered?”

He highlights that there are many cases where recruiters have clearly chosen a white candidate for a job over much better qualified person from a black, Asian or minority ethnic (BAME) background, because of what he describes as unconscious bias.

Colour prejudice is not a natural state of affairs, Kandola says, and is something that has developed over centuries, in part as a way of justifying injustices such as the slave trade. Today, despite huge strides made over the past 50 years, people sometimes don’t recognise that their behaviour is discriminatory, or feel they will get away with it because it will go unchallenged.

“Modern racists do not express negative views about minorities – that would be unacceptable. But they do fail to express any positive views and will fail to offer any support when it is needed.

“To be honest, I’ve kind of come to the conclusion that a lot of this subtle racism isn’t as subconscious as you might think – they just know they can do it without ever being picked up on it.”

Some of the actions that we can take to overcome racial prejudice are not that difficult. It’s not a question of our ability, instead it’s more one of our motivation. In essence, can we be bothered?” – Binna Kandola

Discrimination against BAME employees costs the UK economy £2.6bn a year, according to a study by diversity and inclusion champion INvolve and the Centre for Economics and Business Research. Furthermore, the study found white people earn £67-£209 more per week than a BAME worker with similar qualifications and experience.

A separate report by McKinsey & Company claimed that companies in the top 25% for ethnic diversity were 33% more likely to achieve above industry average earnings than the least diverse organisations. This rose to 43% for organisations with the most ethnically diverse boards. Consequently, the value of having a diverse workforce, especially in leadership positions, is obvious.

Level playing field

Rob Neil, who leads the Ministry of Justice’s Project Race initiative – which supports diversity and inclusion at the organisation – explains that having people from ethnic minorities in decision-making positions would go some way towards levelling the playing field at all levels of business.

He explains: “I think we have to do better at having people of colour in the decision-making spaces. One of the things that happens is that we have well-meaning rooms full of white people deciding what happens to black people.

“You can’t have a team of people deciding whether there has been racism within an organisation when you don’t then have people of colour in those spaces. Their frame of reference is not wide enough. You need people of colour on recruitment panels, you need them in HR working on these issues.”

But organisations don’t need someone from a BAME background to make change happen, suggests Fiona Pargeter, EMEA head of diversity and inclusion at UBS. Discrimination, whether subconscious or obvious, needs to be an issue that all employees and business leaders are aware of and have a desire to change.

You can’t have a team of people deciding whether there has been racism within an organisation when you don’t then have people of colour in those spaces. Their frame of reference is not wide enough,” – Rob Neil

“In terms of gender diversity, where we’ve seen great change is having male leaders talking about the topic because it’s the majority group who are trying to make change happen,” she adds.

This sentiment is echoed by Harry Gaskell, chief innovation officer for UK and Ireland at EY, who explains that getting white people, as the majority, to talk about discrimination and race issues could go some way towards making workplace discrimination a thing of the past.

“The people who are least comfortable about having the conversation are those who have experienced discrimination,” he says. “The people who are most comfortable are white people. So getting white people to talk about it in the workplace is an important part of any strategy.”

Talent pool

Neil warns managers and HR against coming across as “pretending to care” about the issues faced by minority groups, and recommends that broadening the talent pool by choosing people who are “different” for roles is key to ensuring that diversity is celebrated across business.

He says he had to fight harder than any of his white colleagues for recognition in his career at the civil service, often seeing people with less experience overtake him or being offered roles he was better qualified for.

“Osmosis alone will not heal us. What we need to do is continue our interrogation of the traditional ways of promoting, elevating and progressing people,” he adds.

Kandola says conversations about race can get “heads spinning and hearts racing”, but they are important for employers to have if they are to ensure that all staff feel valued.

5 Responses to Can we be bothered? How racism persists in the workplace

  1. Avatar
    Armagene Ellis-Smith 6 Jan 2019 at 5:21 pm #

    I have experienced racism at my job by a co-worker who insists on re-naming me by using a short version of my name. Mind you, I have stated that I am to be called by my name: Armagene but this co-worker continues to call me or refer to me, in electronic communication in the workplace, as Arma (arma). Where does this kind of racist behavior end, especially when the immediate Supervisor states that, “… has become a habit……you let it go on for so long”. Please know that these practices of racism are alive and permitted to thrive in 2019. I work for a multi-billion dollar organization that is a communication leader but apparently, there has been a failure to communicate!

    • Avatar
      Dawn 1 May 2020 at 11:53 am #

      I find this to be one of the more subtle ways people are discriminated against – I am sorry you are dealing with this. I find it very annoying when people do not care to learn how to pronounce people’s names and resort to, “is it ok to call you Arma?” or “I’m just going to call you Arma” like they get to decide, and it’s totally OK for them to not use your full name. I will ask someone to pronounce their name for me if it is new to me and practice with them until I get it correct. If I forget, I will ask again because correctly saying a person’s name is important, and honestly, it is an expectation in my mind. Also awful was how the immediate supervisor blames you: “…you let it go on for so long.” even though you corrected this person and instructed them to call you by your name. Argh. In written communications Every time they use their made up nickname I would consider adding “Please call me Armagene,” or “please address me as Armagene.” Lovely name by the way – it has a musical sound to it. 🙂

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    Helena 10 Jan 2019 at 6:09 pm #

    My husband is suffering discrimination at work from another foreign colleague. The colleague is white European and my husband is from the Middle East. I suspect nothing will be done and the Bully will be aloud back to work even though he’s threatened violence. He will get a warning but that’s it. Today’s world is horrible. Years ago a violent racist bully would’ve been sacked.

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    Maria Helena 3 Feb 2019 at 1:21 pm #

    I suffered from bullying and discrimination at work by 2 years. I am a scientist with a PhD degree. I am from Latinoamerica and I have been working in several short contract jobs in a company (it is a very prestigious scientific institution); however, I noticed some staff were always keeping an eye at me about my job performance (I have always excelled). I thought with the time this behaviour would stop; but not at all. Things became worse when I applied for permanent jobs. They always put me if better, in 2nd place. The people around me, began to be verbally abusive in the work environment until someone told me in my face that my accent was funny and ugly and that is why I will NEVER have a job there. I commented on my situation to some other member of the staff. To my shock, some people were protecting the bully; telling me that bosses have a lot of pressure or other ones, simply did not believe me; telling me that “what happens is that the interviews are very difficult and only the best” get the job.
    The company has admitted in internal news that 1 in 4 people are bullied at work but there is nothing or very few they are doing to attack this problem. I saw a lady crying at her desk because of bullying, she renounced and another person was put in her place. This new person is gone after 6 months working there….
    Looking at the situation, I am afraid that I cannot say anything because my husband has a permanent work in the company. If I begin to be noisy, surely he is going to be fired. I realise that people from overseas are seen as 3rd class human beings in the UK; also British people from poor backgrounds and minorities are seen as inferiors for upper classes. It is a disgrace that in one of a supposedly developed country, this mentality exists and it is nurtured by the present system. So the reality in the UK in 2019 is that the ones that are from an upper class and British get the best jobs and the others, just “little jobs”. It does not matter if you have studied in a degree from a British institution. We are inferior anyway.

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    Deon Kisten 27 May 2020 at 5:14 am #

    I am Indian. I’ve been working with my white South African colleague for close to 4 years now and after 3 years, he offered me a position while the another person, (South African, black), was still occupying. I replied that it was unethical and I will take on the position if the other resigns or otherwise. A few months later, the person was dismissed, (fault of his own), and I was again offered the position, (verbally), which I gladly accepted. After 3 months, I noticed the same colleague going through CVs and I enquired as to what position was he looking to fill. He said that it was for the position that he offered me. No explanation given I might add. The person that filled the position, (a very nice white guy), is now my friend, (glad something good came out of it), however, he himself notices the subtle sort of racism towards me by colleague. I noticed it too, but had nobody to verify this. What do I do???

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