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Dispute resolution

Alternative dispute resolution describes a range of techniques that involve a neutral third party helping to resolve a dispute between two parties, before recourse to courts or tribunals is necessary. Types of alternative dispute resolution include arbitration, conciliation, mediation and early neutral evaluation.


    • Acas
    • Dispute resolution
    • Employment law

    Acas to explore use of AI as half say conflict on the rise

    by Rob Moss 27 Aug 2025
    by Rob Moss 27 Aug 2025

    Acas to explore use of AI to drive innovation in dispute resolution, as polling shows 44% believe conflict in organisations has increased.

    • Hospitality
    • Dispute resolution
    • Latest News

    London hotel housekeepers call off strike action

    by Jo Faragher 27 Aug 2025
    by Jo Faragher 27 Aug 2025

    A group of housekeepers at a London hotel have called off strike action after successful negotiations with their employer.

    • Written statement of employment particulars
    • Collective bargaining
    • Dispute resolution

    Royal Mail eCourier drivers bring legal claim over worker status

    by Nic Paton 26 Aug 2025
    by Nic Paton 26 Aug 2025

    Drivers working for Royal Mail’s courier firm eCourier have launched a group legal claim arguing they have been unlawfully denied...

    • Dispute resolution
    • Hospitality
    • Employee relations

    Hospitality sector facing surge in tribunal claims

    by Nic Paton 12 Aug 2025
    by Nic Paton 12 Aug 2025

    Employers in the hospitality and leisure sector are facing growing numbers of employment tribunal claims, research has suggested.
    The report...

    • NHS
    • Dispute resolution
    • Latest News

    Resident doctors reach ‘greater mutual understanding’ with government

    by Jo Faragher 6 Aug 2025
    by Jo Faragher 6 Aug 2025

    The British Medical Association and the government have reached a ‘greater mutual understanding’ after constructive talks yesterday (5 August).
    The...

    • NHS
    • Dispute resolution
    • Industrial action / strikes

    Resident doctors strikes to go ahead

    by Jo Faragher 23 Jul 2025
    by Jo Faragher 23 Jul 2025

    Doctors union the BMA has warned that changes to strike planning could risk patient safety.

    • Dispute resolution
    • Latest News
    • Performance management

    Performance management is broken: how can we rebuild?

    by David Liddle 11 Jul 2025
    by David Liddle 11 Jul 2025

    The Employment Rights Bill creates an urgency to build more proactive, human-centred ways to manage performance.

    • NHS
    • Employee relations
    • Dispute resolution

    Doctors vote for return to strike action

    by Nic Paton 8 Jul 2025
    by Nic Paton 8 Jul 2025

    Resident doctors (formerly known as junior doctors) in England have voted overwhelmingly in favour of a return to strike action,...

    • Employee relations
    • Dispute resolution
    • Discipline and grievances

    Employment Rights Bill set to ban employer NDAs

    by Nic Paton 8 Jul 2025
    by Nic Paton 8 Jul 2025

    The government has confirmed that employers will be banned through the Employment Rights Bill from ‘gagging’ workers who have suffered...

    • Acas
    • Dispute resolution
    • Early conciliation

    ‘Be direct’ to avoid escalating conflict, advises Acas

    by Jo Faragher 30 Jun 2025
    by Jo Faragher 30 Jun 2025

    Using vague language in the workplace could be preventing employees from resolving conflicts, according to Acas.

    • Employee relations
    • Dispute resolution
    • Latest News

    Fear of confrontation means disputes escalate – research

    by Jo Faragher 25 Jun 2025
    by Jo Faragher 25 Jun 2025

    A fear of confrontation is preventing employees from solving work disputes early, according to new research.

    • Collective bargaining
    • Dispute resolution
    • Employee relations

    Seven ways to prepare now for the Employment Rights Bill

    by Jo Faragher 20 Jun 2025
    by Jo Faragher 20 Jun 2025

    The exact schedule for the Employment Rights Bill is still uncertain, but there are a number of practical measures HR...

    • Employee relations
    • Dispute resolution
    • Employee communications

    Data ‘blind spots’ blighting employee relations

    by Jo Faragher 13 Jun 2025
    by Jo Faragher 13 Jun 2025

    Discrimination and harassment cases hit their highest levels in companies in 2024, and data blind spots are affecting how companies respond.

    • Acas
    • Employee relations
    • Dispute resolution

    Workplace disputes: ‘Most employment tribunals could be avoided’

    by Adam McCulloch 12 Jun 2025
    by Adam McCulloch 12 Jun 2025

    A radical departure from the adversarial approach of employers, employees, management and unions is needed – Pete Colby, Pragmatism.

    • Acas
    • Dispute resolution
    • Local authorities

    Acas hosts talks to end Birmingham bin strike

    by Adam McCulloch 1 May 2025
    by Adam McCulloch 1 May 2025

    The talks represent Acas’s first major involvement in attempts to end the full strike since it started, on 11 March.

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