The way in which employers communicate with their workforce is an important part of employee relations. Employers should be aware of the importance of communicating with staff during periods of change in the workplace, particularly where the change is brought on by difficult economic circumstances, which may lead to new or amended job duties, organisational restructuring and redundancies.
The former HR director of inflight caterer Gate Gourmet, emphasises the important role of HR in helping organisations to avoid industrial action.