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Violence at work

The Health and Safety Executive (HSE) defines work-related violence as “any incident in which a person is abused, threatened or assaulted in circumstances relating to work”. This includes verbal abuse and threats, in addition to physical abuse.

Employees in many public-facing roles are at risk of being attacked by customers, while other positions, such as prison officer and police officer, are inherently dangerous. Employers may have a policy on violence at work, which should set out preventative steps and support available to victims.

Domestic violence outside work may also have an impact on employees’ health and wellbeing.


    • Hybrid working
    • Bullying and harassment
    • Latest News

    One in seven experience workplace abuse, finds major survey

    by Jo Faragher 2 Apr 2025
    by Jo Faragher 2 Apr 2025

    More than one in seven UK employees have experienced some form of workplace abuse, according to a wide-ranging survey into...

    • NHS
    • Health and safety
    • Latest News

    One in seven NHS staff physically attacked last year

    by Nic Paton 14 Mar 2025
    by Nic Paton 14 Mar 2025

    As many as one in seven NHS staff (14.38%) experienced physical violence from patients, their relatives or other members of...

    • Latest News
    • Retail
    • Violence at work

    New law on assaulting retail workers due this week

    by Jo Faragher 15 Jul 2024
    by Jo Faragher 15 Jul 2024

    The Labour government is expected to change the law this week to make assaulting retail workers a crime.

    • Latest News
    • Retail
    • Violence at work

    Retail worker assault to be made standalone criminal offence

    by Rob Moss 10 Apr 2024
    by Rob Moss 10 Apr 2024

    Assaulting a retail worker will be made a standalone criminal offence in England and Wales, after a government U-turn.

    • Latest News
    • Violence at work

    Assaults on rail and road workers on the rise

    by Jo Faragher 27 Mar 2024
    by Jo Faragher 27 Mar 2024

    Assaults on rail workers rose by 10% in 2023, according to figures obtained by the BBC.

    • Latest News
    • Retail
    • Violence at work

    Violence and abuse against retail staff up 50%

    by Ashleigh Webber 14 Feb 2024
    by Ashleigh Webber 14 Feb 2024

    Violence and abuse against retail staff increased by 50% last year, according to the British Retail Consortium.

    • Latest News
    • Retail
    • Violence at work

    Supermarkets call for action on shopworker abuse

    by Jo Faragher 13 Nov 2023
    by Jo Faragher 13 Nov 2023

    As retail workers report a surge in violence and abuse, businesses are calling on the government to do more.

    • Fit for Work
    • Anxiety
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    Tool developed to record police exposure to trauma

    by Nic Paton 16 Oct 2023
    by Nic Paton 16 Oct 2023

    A tool to record the exposure to trauma experienced by police officers has been developed by the charity Police Care...

    • Latest News
    • Retail
    • Violence at work

    Tesco workers given body cameras as incidents rise

    by Jo Faragher 4 Sep 2023
    by Jo Faragher 4 Sep 2023

    Tesco's chief executive Ken Murphy has called for more stringent laws against violence towards shopworkers.

    • Latest News
    • Retail
    • Violence at work

    Shop workers facing a wave of in-store crime

    by Adam McCulloch 27 Jul 2023
    by Adam McCulloch 27 Jul 2023

    A freedom of information request by Co-op has highlighted that police failed to respond to 71% of reported serious retail crimes.

    • Sexual harassment
    • Bullying and harassment
    • NHS

    NHS trusts missing sexual assault policies

    by Ashleigh Webber 23 May 2023
    by Ashleigh Webber 23 May 2023

    Less than one in 10 NHS trusts has a dedicated policy to deal with allegations of sexual assault and harassment, an investigation has found.

    • Health and safety
    • Latest News
    • Commuting

    Personal safety fears: the missing link in your wellbeing strategy? (webinar)

    by Rob Moss 10 Nov 2022
    by Rob Moss 10 Nov 2022

    ON-DEMAND | Webinar examining what organisations are doing to help their staff's personal safety.

    • Latest News
    • Retail
    • Employment tribunals

    M&S worker who suffered abuse from shoppers wins unfair dismissal case

    by Jo Faragher 13 Jul 2022
    by Jo Faragher 13 Jul 2022

    A former M&S worker has won her claim for unfair dismissal after she was sacked following a confrontation with a...

    • Police
    • NHS
    • Health and safety

    Law protecting frontline workers against violence takes effect

    by Ashleigh Webber 28 Jun 2022
    by Ashleigh Webber 28 Jun 2022

    Law that seeks to protect frontline workers including police officers and health workers from violence takes effect in England and Wales.

    • Police
    • NHS
    • Health and safety

    New law protects emergency and retail workers from violence

    by Ashleigh Webber 4 May 2022
    by Ashleigh Webber 4 May 2022

    A new law that protects public service workers from violence and abuse while doing their jobs has taken effect in England and Wales.

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