Productivity

Mobile phone operator 02 is rolling out a nurse-led health and absence management service to its new Glasgow call centre.

The average working lunch is now just 19 minutes and 42 seconds.

Call centre staff at Lloyds TSB will no longer read from scripts when dealing with customer calls.The bank said staff...

Europe must focus on making jobs and growth a top priority.

Workers who are unhappy in their jobs are more likely to become ill, according to extensive research.

Powergen customer service chief admits to poor quality service.

The AA has denied allegations that it plans to electronically tag its call centre staff.

Investors in People is urging employers to pay more attention to staff needs as 'job hopping' gathers momentum.

Sleep deprivation is seriously affecting the UK's ability to compete in a global market.

Traffic congestion on UK roads is costing businesses about £20bn a year in lost productivity.

The UK's maturing workforce could finally persuade organisations to think seriously about workplace productivity, according to a leading expert on age.

Tesco, Asda, and B&Q are leading calls for extended Sunday trading, despite opposition for unions, smaller stores and church groups

The failure of employees to cope with the number of passwords they need at work is adding to business costs and undermining IT security.

Research out today reveals a disgruntled UK workforce unhappy in their jobs.

Most full-time travel agents never take their full lunch hour and almost 15% work through without a break, according to research.