Argos to change 500 management jobs to service co-ordinators

High-street retailer Argos is to axe up to 500 managerial roles and change 1,000 staff positions at its 604 stores, which could lead to a number of redundancies.

The retailer wants to increase the number of store staff available to customers at peak shopping periods. This will mean that 500 in-store managers will be offered “service co-ordinator” roles.

An Argos spokesman said the change could be viewed as a demotion and a number of managers affected may seek alternative roles within the group, or take voluntary redundancy.

In addition, 1,000 store staff will have their hours changed to get more staff working in the evenings and at weekends.

Argos managing director Sara Weller said: “Like any responsible business, it is vital that we constantly evaluate our working practices to ensure we are operating effectively and it is important that we identify ways we can provide better service to our customers.”

The move is expected to cost GUS, which owns Argos, £4m.

Argos’ plan follows a similar strategy by Asda, announced in July, to remove 1,400 head office and store jobs and create 2,250 customer service roles.

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