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Managing change while streamlining the HR function presented a challenge for BMI Healthcare, but a strong partnership with HR advisory service provider AdviserPlus eased the transition.
When BMI Healthcare was undergoing a period of major organisational transformation, the health insurance company needed to find a way to support more than 700 line managers in a number of different global locations.
At the same time, however, it needed to streamline its HR function from 16 advisers to just two HR business partners, improve employee engagement and remain competitive.
HR supplier partnership award
Anyone who enters a Personnel Today Awards category can nominate a supplier for their own award.
Nominated suppliers will be invited to enter the HR Supplier Partnership category after the main entry deadline, on 10 June 2016.
A key element in BMI Healthcare achieving these goals has been its partnership with AdviserPlus, a provider of managed HR advisory solutions and licensed HR technology.
The savings and benefits the two companies have produced together led to BMI Healthcare nominating AdviserPlus for last year’s Personnel Today HR Supplier Partnership Award, which it won.
The company worked closely with BMI Healthcare to develop BmiManage, a fully managed HR advisory service that offers telephone-based advice to managers on top of other tools, such as an intranet.
The service also offers the HR team data and insight to make better and quicker decisions and manage risk.
The idea is that by skilling up managers to deal with queries or problems quickly and on the front line, HR can focus instead on more strategic issues such as change management or heightening engagement.
"If you can put a foundation in place to provide good service to business, HR can focus on the higher value, strategic activity that serves the business well," explains Chris Clarke, CEO of AdviserPlus.
Empowering managers to deal with issues first hand also has positive side effects in terms of engagement, she adds. "Giving c