Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+

Personnel Today

Register
Log in
Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+

HR practiceAbsenceHR TechnologyWorkforce planning

SportsDirect.com selects Kronos to optimise staff schedules and gain greater visibility to employee information

by Personnel Today 22 Jan 2010
by Personnel Today 22 Jan 2010

SportsDirect.com has selected workforce management solution, Kronos for Retail, to optimise the deployment of 17,000 employees in over 400 stores in the UK and Belgium.

The implementation of Kronos will give SportsDirect.com an integrated solution for time management, employee scheduling, absence management and payroll processing. The advanced scheduling capabilities of Kronos will enable SportsDirect.com to accurately match staffing levels to the unique trading requirements of each store. The two-phase project is due to be completed in 2010.

SportsDirect.com already had rigorous processes in place for collecting store-level data on attendance, absence, shift patterns and overtime, but the paper-based nature of the data collection was becoming increasing time consuming to manage both at store level and in the Head Office.

Karen Byers, Head of Retail, SportsDirect.com explains, “ With thousands of pieces of paper to process from stores each week, it was definitely time to move on and automate the entire workforce management system and to gain real-time visibility to what is happening in each store, every minute of every day if required. We were impressed with Kronos’ excellent credentials in the retail sector and appointed them following an extensive evaluation process.”

The first phase of the project, to implement an automated time and attendance system across all stores in the UK, is now complete with SportsDirect.com noting some key benefits. “We already have a greater insight into each store than previously, and now have consistent rules for managing the workforce across every store, rather than having some regional variations that had crept in over time. The implementation of this first phase has been rapid, with the entire team, including Kronos, pulling out all the stops to ensure that decisions were made quickly and stores up and running without any unnecessary delays,” said Karen Byers.

Phase two of the project will be to install a Kronos optimised scheduling solution which will ensure that staff schedules can be based on the very specific and unique trading pattern for each SportsDirect.com store. Using historical trading data from each store alongside projected sales figures, SportsDirect.com will be able to accurately calculate the optimum number of employees needed throughout each day in key areas of the store, including the checkouts and shoe departments. Customers will benefit from having the right number of staff in store to meet customer demand, and stores will be able to deliver consistently good service throughout the day in every store location.

Commenting on the project with SportsDirect.com, Keith Statham, Managing Director, Kronos UK, said, “Customer service is a huge differentiator in retail and retailers continue to work hard to optimise staffing levels to meet customer expectations. It’s a complicated task to perform accurately with a large store network and I’m delighted therefore that SportsDirect.com has engaged with us on this project. I look forward to helping them ensure that they always have the right number of employees available at the right times of day for their customers.”

Personnel Today
Personnel Today

Personnel Today articles are written by an expert team of award-winning journalists who have been covering HR and L&D for many years. Some of our content is attributed to "Personnel Today" for a number of reasons, including: when numerous authors are associated with writing or editing a piece; or when the author is unknown (particularly for older articles).

previous post
Met Police to fill London Olympics security roles with special constables
next post
Snap-On UK Holdings finds significant savings on employee healthcare with Jelf

You may also like

CIPD’s Peter Cheese: ‘HR shouldn’t be afraid to...

8 Jun 2023

HCM trends and pain points – time to...

8 Jun 2023

AI could boost headcount and skills, recruiter predicts

8 Jun 2023

UKG buys global payroll provider Immedis

6 Jun 2023

UK companies invest in digital HR, but workers...

2 Jun 2023

Could micro-credentials help your business survive uncertainty?

26 May 2023

Bank holidays: six things employers need to know

26 May 2023

Half of HR leaders lack data for pay...

17 May 2023

Edenred acquires Reward Gateway for £1.15 billion

17 May 2023

Bedford Borough Council: HR builds its reputation on...

12 May 2023

  • The HR Bundle: Your one-stop guide to building a successful global HR Department PROMOTED | Get your hands on Deel’s free HR bundle...Read more
  • The Benefits of an Employee Assistance Programme PROMOTED | EAPs support employees in a range of ways...Read more
  • Intergenerational working and how to manage up and down the generations PROMOTED | The benefits and challenges of intergenerational workplaces...Read more
  • Bereavement in the workplace: How training can help HR get it right PROMOTED | HR professionals play an essential role...Read more
  • UK workforce mental wellbeing needs PROMOTED | The mental wellbeing support employers are providing misses the mark...Read more

Personnel Today Jobs
 

Search Jobs

PERSONNEL TODAY

About us
Contact us
Browse all HR topics
Email newsletters
Content feeds
Cookies policy
Privacy policy
Terms and conditions

JOBS

Personnel Today Jobs
Post a job
Why advertise with us?

EVENTS & PRODUCTS

The Personnel Today Awards
The RAD Awards
Employee Benefits
Forum for Expatriate Management
OHW+
Whatmedia

ADVERTISING & PR

Advertising opportunities
Features list 2023

  • Facebook
  • Twitter
  • Instagram
  • Linkedin


© 2011 - 2023 DVV Media International Ltd

Personnel Today
  • Home
    • All PT content
    • Advertise
  • Email sign-up
  • Topics
    • HR Practice
    • Employee relations
    • Equality, diversity and inclusion
    • Learning & training
    • Pay & benefits
    • Wellbeing
    • Recruitment & retention
    • HR strategy
    • HR Tech
    • The HR profession
    • Global
    • All HR topics
  • Legal
    • Case law
    • Commentary
    • Flexible working
    • Legal timetable
    • Maternity & paternity
    • Shared parental leave
    • Redundancy
    • TUPE
    • Disciplinary and grievances
    • Employer’s guides
  • AWARDS
    • Personnel Today Awards
    • The RAD Awards
  • Jobs
    • Find a job
    • Jobs by email
    • Careers advice
    • Post a job
  • XpertHR
    • Learn more
    • Products
    • Pricing
    • Free trial
    • Subscribe
    • XpertHR USA
  • Webinars
  • OHW+