The Royal Parks rolls-out HR self-service

The Royal Parks (TRP), an executive government agency responsible for administering and maintaining London’s Royal Parks, is rolling-out human resource (HR) self-service and workflow functionality from COA Solutions.

This HR functionality, which has a planned go-live of summer 2010, will be integrated into TRP’s existing COA Solutions human capital management (HCM) system, enabling 130 staff across TRP to access the HCM system themselves. To date, the HCM system has only been accessible by the HR team.

Using COA Solutions’ integrated self-service and workflow functionality, authorised managers and employees at TRP will be able to ‘self serve’ by accessing and updating HR information themselves such as holiday dates, sick leave and training details. Time-consuming, paper-based HR procedures will also be replaced with automated processes. For instance, the workflow functionality enables reports to be sent electronically. It also streamlines annual leave requests and accurately records absence, enabling line managers to have greater control over their workforce.

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Teresa Marsh, HR Manager at The Royal Parks, comments, “With COA Solutions’ integrated workflow and self-service modules, we look forward to further streamlining our HR processes.”

Marsh adds, “With line managers having quick and easy access to staff information, this will aid decision making and allow management to take a more strategic view of the workforce.”