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HR departments face flat or shrinking budgets yet huge expectations are placed on them in terms of digital transformation and talent management. Dorothee El-Khoury from The Hackett Group discusses key HR challenges and how they can be addressed. The Hackett Group’s 2017 HR key issues report reveals much about the challenges and opportunities facing the HR profession now and into the future. Based on a survey of executives from more than 180 large international companies, the results indicate that HR is at an important turning point. HR services are under pressure. Never have expectations been so high. Sixty-nine per cent of surveyed HR executives believe that digital transformation will fundamentally change business talent needs, while also presenting an opportunity to improve HR performance metrics such as service delivery, costs, quality and cycle times. The demand for digital skills is increasing and access to critical talent is a growing risk for business, progressing at the same pace as cybersecurity - up 20% in 2017 compared to 2016. What’s more, it suggests that the current trend of flat-to-decreasing HR headcounts and budgets is expected to continue in 2017 and HR functions will not be granted additional budget or staff. Overall, the number of full-time employees in HR is set to drop by 1.4%, one per cent more than last year. HR budgets are expected to fall by an average of 1.6%, which is significantly more than last y
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