Mediation is the process whereby an independent mediator facilitates an agreement between disputing parties. In the workplace, the parties will typically be the employer and employee, or two employees.

Mediation is an interests-based, non-adversarial process for resolving disputes through dialogue. An independent third party, known as a mediator, facilitates a conversation between the parties that are in dispute, with a view to helping them reach a satisfactory outcome.

Mediation is a type of alternative dispute resolution that it is good practice for employers to use to resolve workplace disputes.

Legal opinion: Is dispute resolution right for you?

29 Mar 2005

Not all workplace disputes can be settled by the 'win/lose' outcome that employment tribunals provide. Mediation could be the answer

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Delivering a resounding message to government

1 Mar 2005

Yesterday, Personnel Today presented the Department of Trade and Industry with the HR profession's response to the draft consultation on Operating and Financial Reviews.

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Union cautious over council IT outsourcing deal

7 Jan 2005

Question marks still hang over a £119m outsourcing deal between Swansea City Council and business consultants and outsourcing specialist Capgemini...

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Rail-freight workers to step up industrial action after collapse of talks

12 Nov 2004

Staff at rail-freight company EWS are to be consulted on stepping up their industrial action over jobs, working hours and...

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