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Mediation

Mediation is the process whereby an independent mediator facilitates an agreement between disputing parties. In the workplace, the parties will typically be the employer and employee, or two employees.

Mediation is an interests-based, non-adversarial process for resolving disputes through dialogue. An independent third party, known as a mediator, facilitates a conversation between the parties that are in dispute, with a view to helping them reach a satisfactory outcome.

Mediation is a type of alternative dispute resolution that it is good practice for employers to use to resolve workplace disputes.


    • Latest News
    • Dispute resolution
    • Industrial action / strikes

    How can HR respond to the threat of industrial action?

    by Camilla Beamish 13 Dec 2021
    by Camilla Beamish 13 Dec 2021

    What HR teams can do to minimise the impact of strike action – and stay on the right side of the law

    • Acas
    • Latest News
    • Industrial action / strikes

    Clarks calls in Acas in ‘fire and rehire’ dispute

    by Jo Faragher 17 Nov 2021
    by Jo Faragher 17 Nov 2021

    Clarks has called in mediation service Acas as it tries to resolve a dispute over alleged “fire and rehire” tactics....

    • Latest News
    • Acas
    • Employee relations

    ‘Fire and rehire’: explore alternative options first says Acas

    by Personnel Today 11 Nov 2021
    by Personnel Today 11 Nov 2021

    Acas has published guidance to help employers explore alternative options for introducing changes to staff contracts before considering ‘firing and...

    • Evidence-based management
    • Workplace culture
    • Latest News

    Business lessons from Lord Dyson’s BBC investigation

    by Esther Langdon 1 Jun 2021
    by Esther Langdon 1 Jun 2021

    The recent fall out from Lord Dyson’s report into the BBC has shone the spotlight on workplace investigations.

    • Hybrid working
    • Early conciliation
    • Acas

    Acas: Conflict costs employers almost £30bn a year

    by Jo Faragher 11 May 2021
    by Jo Faragher 11 May 2021

    Workplace conflict costs UK employers £28.5bn a year, according to a new report from conciliation service Acas.

    • Military
    • Latest News
    • Employee relations

    How the Army Mediation Service is advancing on conflict

    by Jo Faragher 10 May 2021
    by Jo Faragher 10 May 2021

    An in-house mediation service in the Army has resolved hundreds of issues before they escalate to a formal complaint.

    • Coronavirus
    • Latest News
    • Employee relations

    End of furlough will lead to spike in tribunals

    by Jo Faragher 5 May 2021
    by Jo Faragher 5 May 2021

    Employers could see a surge in tribunal claims when the furlough scheme ends in September, according to a study.

    • Latest News
    • Dispute resolution
    • Mediation

    10 reasons to consider judicial mediation in an employment tribunal

    by Alan Lewis 4 May 2021
    by Alan Lewis 4 May 2021

    Alan Lewis highlights some of the benefits judicial mediation can bring to the employment tribunal process.

    • Testing
    • Vaccinations
    • Coronavirus

    Covid-19: Will ‘anti-vaxxers’ pose a problem for HR?

    by Jo Faragher 7 Dec 2020
    by Jo Faragher 7 Dec 2020

    The UK has become the first country in the world to approve the mass use of a Covid vaccine and...

    • Coronavirus
    • Latest News
    • Dispute resolution

    Managing conflict: How are investigations holding up in the pandemic?

    by Jo Faragher 6 Oct 2020
    by Jo Faragher 6 Oct 2020

    Just because a high proportion of employees are away from the office does not mean conflict has disappeared.

    • Collective redundancy
    • Coronavirus
    • Acas

    Don’t rush to make redundancies, insist key industry bodies

    by Jo Faragher 24 Sep 2020
    by Jo Faragher 24 Sep 2020

    Employers must “exhaust all possible alternatives” before making redundancies, a joint statement from Acas, the Confederation of British Industry and...

    • Working from home
    • Coronavirus
    • Latest News

    ‘Remote conflict’: What happens when teams work from home?

    by Anna Shields 26 May 2020
    by Anna Shields 26 May 2020

    It may be easy to assume that conflict only happens face to face, but even as entire teams have been...

    • Acas
    • Latest News
    • Employee relations

    Sir Brendan Barber: Why we need conflict

    by Brendan Barber 8 Oct 2019
    by Brendan Barber 8 Oct 2019

    Could fairness at work be the Trojan horse that brings individual conflict management back into the board room? Acas chair Sir Brendan Barber explains.

    • Latest News
    • Employee relations
    • Dispute resolution

    ‘I know I’m not a bully, and I felt the need to say that’: an employee’s account of mediation

    by Personnel Today 30 Sep 2019
    by Personnel Today 30 Sep 2019

    An employee shares his experience of workplace mediation.

    • Financial penalties
    • Unconscious bias
    • Early conciliation

    How to deal with an employment tribunal

    by Omar Khalil 4 Aug 2019
    by Omar Khalil 4 Aug 2019

    The employment tribunal is not something any employer particularly relishes. Omar Khalil provides some expert advice for HR professionals facing...

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