Mediation

Mediation is the process whereby an independent mediator facilitates an agreement between disputing parties. In the workplace, the parties will typically be the employer and employee, or two employees.

Mediation is an interests-based, non-adversarial process for resolving disputes through dialogue. An independent third party, known as a mediator, facilitates a conversation between the parties that are in dispute, with a view to helping them reach a satisfactory outcome.

Mediation is a type of alternative dispute resolution that it is good practice for employers to use to resolve workplace disputes.


Sir Brendan Barber: Why we need conflict

Could fairness at work be the Trojan horse that brings individual conflict management back into the board room? Acas chair Sir Brendan Barber explains.

‘I know I’m not a bully, and I felt the need to say that’: an employee’s account of mediation

30 Sep 2019

An employee shares his experience of workplace mediation.

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How to deal with an employment tribunal

4 Aug 2019

The employment tribunal is not something any employer particularly relishes. Omar Khalil provides some expert advice for HR professionals facing...

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Acas: Demand for early conciliation goes up by a fifth

22 Jul 2019

Demand for early conciliation services has risen by 21% compared with last year, according to the latest annual report from...

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How workplace mediation reduced conflict and stress during Barts hospital merger

2 Aug 2017

Workplace mediation can prevent conflict at work leading to disciplinary problems or sickness absence, but awareness is low in many...

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amazon-workplace-relations

What can Amazon teach us about workplace relations?

19 Oct 2015

Amazon may be one of the world’s most successful online retailers, but the company hit the headlines recently due to...

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Acas chair Brendan Barber

Brendan Barber: Do organisations expect too much of line managers?

3 Jun 2014

The onus is often on the line manager to fulfil many core workplace objectives, from productivity to wellbeing. Brendan Barber,...

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Nine steps to make the most of mediation at work

13 Nov 2013

Mediation is popular with a wide range of HR professionals as it reduces stress, resolves conflict and restores working relationships,...

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From argument to engagement: the role and benefits of mediation

28 Oct 2013

Employees, employers and the Government are increasingly looking to resolve workplace disputes early, avoiding the need for formal or legal...

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Reasons why mediation could fail

13 May 2013

Unfortunately, there is no magic formula to guarantee successful resolution of workplace conflict through mediation or any other conflict management...

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From argument to engagement: the role and benefits of mediation (webinar)

18 Feb 2013

Employees, employers and the Government are increasingly looking to resolve workplace disputes early, avoiding the need for formal or legal...

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Details of early conciliation process revealed

18 Jan 2013

The Government has launched a consultation on the early conciliation process, which will require prospective employment tribunal claimants to submit...

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2013 employment law changes: 10 things employers need to know

2 Jan 2013

Every year brings with it some important new legislation for employers to negotiate. Whether related to employment tribunals, employee-shareholder contracts,...

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Why mediation matters

11 May 2012

The Government’s “employer’s charter” seeks to reform the way that employers handle workplace disputes and to reduce the number of...

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Resolving conflicts through mediation at East Sussex council

29 Mar 2012

Mediation is a key part of the Government’s plans for employment law reform. It hopes that by referring all employment...

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