Alex Blyth

Employees who excel at customer service are often rapidly promoted into more senior positions, away from what they do best. Alex Blyth looks at how to keep your talented employees where they can be most productive.

If you had a mental health problem would you disclose it at a job interview? As an employer, would a history of mental illness affect your attitude to an applicant? If your answers to these questions are 'No' and 'Yes' you're with the majority, but what's best for business?

Number crunching training budgets: Training budgets under increasing pressure, but staff development should not be allowed to grind to a halt as a result. There is a wealth of low-cost and even free sources of learning on offer, as Alex Blyth reports.

Online conversations have become a productive and cost-effective way for employers to communicate with staff and keep them engaged. But there are dangers as well as advantages to allowing free access to internal social media, as Alex Blyth reports.

Online conversations have become a productive and cost-effective way for employers to communicate with staff and keep them engaged. But...

In the coming months, the pressure will be on HR professionals to cut staff benefits, so they will need to...

Talent management programmes are a top HR challenge, one that learning and development plays a key part in achieving.“It was...

Since the Skills Pledge was launched 10 months ago, uptake has been relatively low. Could it be the government has...

Measuring the effectiveness of training is one of learning and development’s holy grails. Can learning analytics lead you to it?Learning...

Technology is now as much a part of the training room as tables and chairs. Yet the name of the...

Training call centre staff provides some unusual challenges – not least the little time they have to attend courses. This...

A survey of staff at media planning and buying agency Zenith Optimedia showed that something was missing in the office environment and social scene. Alex Blyth reports on how HR brought the buzz back.

Setting up payroll charity donations may be a headache for HR, but the rewards can be significant. Alex Blyth looks at the pros and cons of workplace giving.

Sainsbury's latest set of financial results showed a massive improvement in performance. Behind this success lies a leadership programme for the supermarket's top managers, reports Alex Blyth.

Last month the prime minister Tony Blair delivered a lecture to several hundred of the UK’s leaders in the field...