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Mediation

Mediation is the process whereby an independent mediator facilitates an agreement between disputing parties. In the workplace, the parties will typically be the employer and employee, or two employees.

Mediation is an interests-based, non-adversarial process for resolving disputes through dialogue. An independent third party, known as a mediator, facilitates a conversation between the parties that are in dispute, with a view to helping them reach a satisfactory outcome.

Mediation is a type of alternative dispute resolution that it is good practice for employers to use to resolve workplace disputes.


    • Coronavirus
    • Employee relations
    • Dispute resolution

    End of furlough will lead to spike in tribunals

    by Jo Faragher 5 May 2021
    by Jo Faragher 5 May 2021

    Employers could see a surge in tribunal claims when the furlough scheme ends in September, according to a study.

    • Dispute resolution
    • Latest News
    • Mediation

    10 reasons to consider judicial mediation in an employment tribunal

    by Alan Lewis 4 May 2021
    by Alan Lewis 4 May 2021

    Alan Lewis highlights some of the benefits judicial mediation can bring to the employment tribunal process.

    • Coronavirus
    • Testing
    • Vaccinations

    Covid-19: Will ‘anti-vaxxers’ pose a problem for HR?

    by Jo Faragher 7 Dec 2020
    by Jo Faragher 7 Dec 2020

    The UK has become the first country in the world to approve the mass use of a Covid vaccine and...

    • Coronavirus
    • Dispute resolution
    • Employee communications

    Managing conflict: How are investigations holding up in the pandemic?

    by Jo Faragher 6 Oct 2020
    by Jo Faragher 6 Oct 2020

    Just because a high proportion of employees are away from the office does not mean conflict has disappeared.

    • Acas
    • Collective redundancy
    • Coronavirus

    Don’t rush to make redundancies, insist key industry bodies

    by Jo Faragher 24 Sep 2020
    by Jo Faragher 24 Sep 2020

    Employers must “exhaust all possible alternatives” before making redundancies, a joint statement from Acas, the Confederation of British Industry and...

    • Coronavirus
    • Employee relations
    • Dispute resolution

    ‘Remote conflict’: What happens when teams work from home?

    by Anna Shields 26 May 2020
    by Anna Shields 26 May 2020

    It may be easy to assume that conflict only happens face to face, but even as entire teams have been...

    • Acas
    • Employee relations
    • Dispute resolution

    Sir Brendan Barber: Why we need conflict

    by Brendan Barber 8 Oct 2019
    by Brendan Barber 8 Oct 2019

    Could fairness at work be the Trojan horse that brings individual conflict management back into the board room? Acas chair Sir Brendan Barber explains.

    • Employee relations
    • Dispute resolution
    • Latest News

    ‘I know I’m not a bully, and I felt the need to say that’: an employee’s account of mediation

    by Personnel Today 30 Sep 2019
    by Personnel Today 30 Sep 2019

    An employee shares his experience of workplace mediation.

    • Acas
    • Financial penalties
    • Early conciliation

    How to deal with an employment tribunal

    by Omar Khalil 4 Aug 2019
    by Omar Khalil 4 Aug 2019

    The employment tribunal is not something any employer particularly relishes. Omar Khalil provides some expert advice for HR professionals facing...

    • Acas
    • Employee relations
    • Dispute resolution

    Acas: Demand for early conciliation goes up by a fifth

    by Jo Faragher 22 Jul 2019
    by Jo Faragher 22 Jul 2019

    Demand for early conciliation services has risen by 21% compared with last year, according to the latest annual report from...

    • Change management
    • Mediation
    • Sickness absence management

    How workplace mediation reduced conflict and stress during Barts hospital merger

    by Timmy Kurtuldum 2 Aug 2017
    by Timmy Kurtuldum 2 Aug 2017

    Workplace mediation can prevent conflict at work leading to disciplinary problems or sickness absence, but awareness is low in many...

    • Employee relations
    • Dispute resolution
    • Mediation

    What can Amazon teach us about workplace relations?

    by Alexandra Efthymiades 19 Oct 2015
    by Alexandra Efthymiades 19 Oct 2015

    Amazon may be one of the world’s most successful online retailers, but the company hit the headlines recently due to...

    • Acas
    • Employee relations
    • Dispute resolution

    Brendan Barber: Do organisations expect too much of line managers?

    by Brendan Barber 3 Jun 2014
    by Brendan Barber 3 Jun 2014

    The onus is often on the line manager to fulfil many core workplace objectives, from productivity to wellbeing. Brendan Barber,...

    • Mediation

    Nine steps to make the most of mediation at work

    by John Crawley 13 Nov 2013
    by John Crawley 13 Nov 2013

    Mediation is popular with a wide range of HR professionals as it reduces stress, resolves conflict and restores working relationships,...

    • Employee relations
    • Latest News
    • Mediation

    From argument to engagement: the role and benefits of mediation

    by Personnel Today 28 Oct 2013
    by Personnel Today 28 Oct 2013

    Employees, employers and the Government are increasingly looking to resolve workplace disputes early, avoiding the need for formal or legal...

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Personnel Today
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