Powergen customer service chief admits to poor quality service.
HR strategy
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The government has announced a new drive to improve efficiency in Whitehall by merging back office functions such as HR
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The attempt to achieve £20bn of efficiency savings in the public sector using technology is causing “sleepless nights” for senior officials, according to a new report
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Swansea Council has delayed its planned IT outsourcing contract with Capgemini for the second time.
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Clarifying culture, keeping in touch with the front line, quantifying investments and engaging staff should be HR's key priorities, according to the chief executive of RAC Roadside
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Virgin feeling blue as older applicants win discrimination case; Rapid recruitment benefits; Overseas views a world apart; HR's worldwide influence
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Guardian Newspapers CEO Carolyn McCall prefers a pragmatic approach to HR rather than politically correct niceties. She talks to Karen Dempsey.
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UK staff unhappy with pay; Outsourcing deal scrapped; Building society rewarded
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This book has 27 tried-and-tested audits, questionnaires and surveys for assessing teams
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I was interested to read the recently published Deloitte research on outsourcing and supply management.
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Insurance firm Pearl Group has outsourced its processing and administration to Indian IT services company Tata Consultancy Services (TCS) in a deal worth £486m over 12 years.
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The AA has denied allegations that it plans to electronically tag its call centre staff.
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Union leaders have been in urgent discussions with management at mobile operator 02, after Spanish rival Telefonica announced it was bidding for the firm.
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Sainsbury's has ended its IT outsourcing agreement with Accenture.
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Investors in People is urging employers to pay more attention to staff needs as 'job hopping' gathers momentum.