In the final part of our series on Appreciative Inquiry, we look at how it has helped with a new approach to change at BP
Coaching and mentoring
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A coaching culture is essential if learning is to be integrated into the corporate strategy of an organisation, and development is to be more than just a top-down intervention:
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It's so easy to be swept away by the latest big ideas - from technology-based tools to the human contact of coaching. But feedback from a number of recent studies is set to halt us in our tracks.
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The first part of our series on Appreciative Inquiry set out the evolution of the approach. This month, Bruno Dalbiez and Caryn Vanstone look at how Nokia adopted it to revitalise corporate values
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To celebrate the 60th anniversary of the American Society of Training and Development, we asked a member of its board of directors, Ed Betof, to share his views on becoming a learning organisation
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Bob Arnold looks at how line managers can be coached to win the hearts and minds of an organisation by...
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The objectives of the Army's Educational and Training Services have their parallels in Civvy Street. Brigadier Mark Filler explains his definitions of empowerment, self-sufficiency and learning for life
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The manager's role is critical in cultivating a learning culture. Stephanie Sparrow takes a look at the part they play as developers in the workplace
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The one-to-one guidance of mentoring can be an invaluable source of development for the individuals involved, as well as being...
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Sue Pearce, people and communications manager at BT Global Services explains how a behaviour transformation programme helped it hit customer service targets
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Fast-expanding retailer GAME has transformed training for its 4,000 employees in a bid to maintain its high-street dominance. Guy Sheppard...
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Kwik-Fit Insurance Services has dramatically cut recruitment costs and staff turnover.
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In part two of SHL's masterclass on consultancy we look at planning and negotiating interventions and how to take action and evaluate success
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A formal mentoring programme which is driven by the business is launched at Marks & Spencer this month.
Forget exotic... -
Catherine Bailey and Michael Bristow of Cranfield School of Management take a fresh look at how to nurture innovation