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Dispute resolution

Alternative dispute resolution describes a range of techniques that involve a neutral third party helping to resolve a dispute between two parties, before recourse to courts or tribunals is necessary. Types of alternative dispute resolution include arbitration, conciliation, mediation and early neutral evaluation.


    • Rest periods
    • Collective bargaining
    • Employee relations

    Uber recognises union for first time

    by Jo Faragher 27 May 2021
    by Jo Faragher 27 May 2021

    Uber has agreed to recognise a trade union for the first time, announcing that the GMB will have the power...

    • Collective bargaining
    • Dispute resolution
    • Employee relations

    Crucial collective bargaining case reaches Supreme Court

    by Adam McCulloch 17 May 2021
    by Adam McCulloch 17 May 2021

    Kostal UK Ltd v Dunkley and Others will decide whether organisations are able to negotiate directly with staff where trade unions hold collective bargaining rights. 

    • Hybrid working
    • Acas
    • Dispute resolution

    Acas: Conflict costs employers almost £30bn a year

    by Jo Faragher 11 May 2021
    by Jo Faragher 11 May 2021

    Workplace conflict costs UK employers £28.5bn a year, according to a new report from conciliation service Acas.

    • Dispute resolution
    • Employee relations
    • Military

    How the Army Mediation Service is advancing on conflict

    by Jo Faragher 10 May 2021
    by Jo Faragher 10 May 2021

    An in-house mediation service in the Army has resolved hundreds of issues before they escalate to a formal complaint.

    • Coronavirus
    • Dispute resolution
    • Employee relations

    End of furlough will lead to spike in tribunals

    by Jo Faragher 5 May 2021
    by Jo Faragher 5 May 2021

    Employers could see a surge in tribunal claims when the furlough scheme ends in September, according to a study.

    • Dispute resolution
    • Latest News
    • Mediation

    10 reasons to consider judicial mediation in an employment tribunal

    by Alan Lewis 4 May 2021
    by Alan Lewis 4 May 2021

    Alan Lewis highlights some of the benefits judicial mediation can bring to the employment tribunal process.

    • Civil Service
    • Bullying and harassment
    • Employee relations

    Priti Patel settles civil servant bullying case with £340,000 payout

    by Adam McCulloch 4 Mar 2021
    by Adam McCulloch 4 Mar 2021

    Civil servant Sir Philip Rutnam has settled his unfair dismissal case for £340,000 plus legal costs, as the home secretary avoids a tribunal hearing.

    • Fire and rehire
    • Employee relations
    • Dispute resolution

    Centrica boss: ‘firms need way to change terms and conditions’

    by Ashleigh Webber 3 Feb 2021
    by Ashleigh Webber 3 Feb 2021

    The boss of British Gas owner Centrica has told MPs he is ‘committed’ to reaching a settlement with the GMB...

    • Benefits
    • Blacklisting
    • Employee relations

    Ryanair pilots’ trade union detriment case over first hurdle

    by Ashleigh Webber 20 Jan 2021
    by Ashleigh Webber 20 Jan 2021

    Ryanair pilots who saw their staff travel benefits removed after they took part in a strike in 2019 will have...

    • Agency workers
    • Dispute resolution
    • Latest News

    Agency workers paid less than employees win back pay

    by Ashleigh Webber 8 Dec 2020
    by Ashleigh Webber 8 Dec 2020

    Forty agency workers who collect waste for Sandwell Metropolitan Borough Council in the West Midlands will receive thousands of pounds...

    • Coronavirus
    • Dispute resolution
    • Health and safety

    Covid-19: Will ‘anti-vaxxers’ pose a problem for HR?

    by Jo Faragher 7 Dec 2020
    by Jo Faragher 7 Dec 2020

    The UK has become the first country in the world to approve the mass use of a Covid vaccine and...

    • Fire and rehire
    • Dispute resolution
    • Industrial action / strikes

    Heathrow staff to strike over ‘fire and rehire’ plans

    by Ashleigh Webber 17 Nov 2020
    by Ashleigh Webber 17 Nov 2020

    Workers at Heathrow Airport are set to strike for four days in December in a dispute over plans to ‘fire...

    • Coronavirus
    • Employee relations
    • Dispute resolution

    How to dampen the conflict tinder box in lockdown

    by David Liddle 9 Nov 2020
    by David Liddle 9 Nov 2020

    Employers need to implement new strategies to limit the risks of growing volatility as winter lockdown kicks in, writes David Liddle

    • Coronavirus
    • Dispute resolution
    • Discipline

    Managing conflict: How are investigations holding up in the pandemic?

    by Jo Faragher 6 Oct 2020
    by Jo Faragher 6 Oct 2020

    Just because a high proportion of employees are away from the office does not mean conflict has disappeared.

    • Collective redundancy
    • Fire and rehire
    • Dispute resolution

    BA boss signals ‘fire and rehire’ plan U-turn

    by Ashleigh Webber 17 Sep 2020
    by Ashleigh Webber 17 Sep 2020

    The chief executive of British Airways has told MPs that it sees no need to ‘fire and rehire’ cabin crew...

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