‘The customer is always right’ is the retailers’ mantra – which is why customer service training is enjoying a growth...
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Corporate social responsibility (CSR) has often meant accountability in far away countries, but employers in the city are now finding...
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Much has been written about the number of ‘sickies’ thrown by UK workers in recent times, but new research claims...
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One thing that attracts talented graduates to employers is a coherent training and development scheme – but that’s not quite...
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The role of the traditional office is changing rapidly as employers and staff across Europe increasingly look to adopt smarter...
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The controversial Agency Workers Directive (AWD) has been hanging over the British workplace for almost all of the new millennium...
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Despite being launched in a flurry of publicity, last year’s anti-ageism laws still seem to be causing difficulties for UK...
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Diversity has become one of the most important business and employment issues of modern times, but a new debate is...
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If conservative MP Boris Johnson becomes the new mayor of London next year, he may have to work that little...
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Employers are failing to understand the genuine business benefits of diversity, with ‘old school’ attitudes still outweighing genuine understanding of...
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Migration stations: Many predicted a huge influx of workers from Romania and Bulgaria when the two states joined the EU on 1 January. What lessons have employers learned from the last flood of new entrants? Ross Wigham reports.
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Accurate spelling, the correct use of grammar and scrupulous checking used to be the hallmark of the quintessential English letter,...
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Death rates fall
The number of people killed in workplace accidents has dropped by 5% in the past 12 months,... -
How can science, engineering and technology employers attract more women workers?
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Board games can energise and involve participants far more than role plays and flip-charting can. Could this be why the...