‘The customer is always right’ is the retailers’ mantra – which is why customer service training is enjoying a growth...
Ross Wigham
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Corporate social responsibility: The new answer to worsening skills shortages?
by Ross Wighamby Ross WighamCorporate social responsibility (CSR) has often meant accountability in far away countries, but employers in the city are now finding...
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‘Work while you’re sick’ culture becoming even more of a problem than employees taking ‘sickies’
by Ross Wighamby Ross WighamMuch has been written about the number of ‘sickies’ thrown by UK workers in recent times, but new research claims...
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One thing that attracts talented graduates to employers is a coherent training and development scheme – but that’s not quite...
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The mobile workforce: a look at the shift away from working in the office
by Ross Wighamby Ross WighamThe role of the traditional office is changing rapidly as employers and staff across Europe increasingly look to adopt smarter...
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Agency Workers Directive: A new push on the legislation controlling temporary workers’ rights
by Ross Wighamby Ross WighamThe controversial Agency Workers Directive (AWD) has been hanging over the British workplace for almost all of the new millennium...
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Despite being launched in a flurry of publicity, last year’s anti-ageism laws still seem to be causing difficulties for UK...
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Should diversity stay within the human resources department or become a function in its own right?
by Ross Wighamby Ross WighamDiversity has become one of the most important business and employment issues of modern times, but a new debate is...
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If conservative MP Boris Johnson becomes the new mayor of London next year, he may have to work that little...
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Employers are failing to understand the genuine business benefits of diversity, with ‘old school’ attitudes still outweighing genuine understanding of...
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Have the lessons of the 2004 EU expansion helped employers prepare for this year’s new entrants?
by Ross Wighamby Ross WighamMigration stations: Many predicted a huge influx of workers from Romania and Bulgaria when the two states joined the EU on 1 January. What lessons have employers learned from the last flood of new entrants? Ross Wigham reports.
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CV horrors: How are employers coping with error-strewn job applications?
by Ross Wighamby Ross WighamAccurate spelling, the correct use of grammar and scrupulous checking used to be the hallmark of the quintessential English letter,...
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Death rates fall
The number of people killed in workplace accidents has dropped by 5% in the past 12 months,... -
How can science, engineering and technology employers attract more women workers?
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Board games can energise and involve participants far more than role plays and flip-charting can. Could this be why the...