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Mediation

Mediation is the process whereby an independent mediator facilitates an agreement between disputing parties. In the workplace, the parties will typically be the employer and employee, or two employees.

Mediation is an interests-based, non-adversarial process for resolving disputes through dialogue. An independent third party, known as a mediator, facilitates a conversation between the parties that are in dispute, with a view to helping them reach a satisfactory outcome.

Mediation is a type of alternative dispute resolution that it is good practice for employers to use to resolve workplace disputes.


    • Acas
    • Collective bargaining
    • USA

    Trump orders closure of US mediation body in industrial disputes

    by Adam McCulloch 27 Mar 2025
    by Adam McCulloch 27 Mar 2025

    It is unlikely that Trump has any legal authority to move against the agency because the agency's funding and programmes are authorised and funded by Congress.

    • Employee relations
    • CIPD
    • Dispute resolution

    Only a third of staff feel workplace conflicts fully resolved

    by Rob Moss 17 Sep 2024
    by Rob Moss 17 Sep 2024

    Only 36% of employees believe a full resolution achieved in workplace conflict they have experienced according to a CIPD report.

    • Acas
    • Employee relations
    • Early conciliation

    Acas report reveals ‘exceptionally demanding year’

    by Jo Faragher 22 Jul 2024
    by Jo Faragher 22 Jul 2024

    Acas handled more than 600 collective disputes in the year to March 2024, according to its annual report.

    • CIPD
    • Latest News
    • Mediation

    Conflict: Managers should not be treated as mediators

    by Ashleigh Webber 13 Jun 2024
    by Ashleigh Webber 13 Jun 2024

    A CIPD Festival of Work panel discussion included how HR should recognise that line managers are not mediators.

    • Stress
    • Latest News
    • Mediation

    How to have less stressful conflict conversations

    by Alexandra Efthymiades 30 Oct 2023
    by Alexandra Efthymiades 30 Oct 2023

    Conflict conversations can cause anxiety, bu tcan be managed in ways that minimise stress for all involved, writes Alexandra Efthymiades.

    • Employment law
    • Early conciliation
    • Latest News

    25 years of employment tribunals – a system under pressure

    by Tim Jones 25 Aug 2023
    by Tim Jones 25 Aug 2023

    The system is under strain with a huge backlog affecting both claimants and employers. Urgent action is required to address this to ensure it continues to offer an effective service.

    • Acas
    • Latest News
    • Industrial action / strikes

    Employers say those in strike disputes should seek mediation

    by Rob Moss 12 Jun 2023
    by Rob Moss 12 Jun 2023

    Survey by conciliation body Acas finds that four out of five employers believe sides in strike disputes should seek mediation.

    • Dispute resolution
    • Latest News
    • Industrial action / strikes

    How can HR respond to the threat of industrial action?

    by Camilla Beamish 13 Dec 2021
    by Camilla Beamish 13 Dec 2021

    What HR teams can do to minimise the impact of strike action – and stay on the right side of the law

    • Fire and rehire
    • Acas
    • Latest News

    Clarks calls in Acas in ‘fire and rehire’ dispute

    by Jo Faragher 17 Nov 2021
    by Jo Faragher 17 Nov 2021

    Clarks has called in mediation service Acas as it tries to resolve a dispute over alleged “fire and rehire” tactics....

    • Fire and rehire
    • Acas
    • Employee relations

    ‘Fire and rehire’: explore alternative options first says Acas

    by Personnel Today 11 Nov 2021
    by Personnel Today 11 Nov 2021

    Acas has published guidance to help employers explore alternative options for introducing changes to staff contracts before considering ‘firing and...

    • Corporate governance
    • Dispute resolution
    • Employee communications

    Business lessons from Lord Dyson’s BBC investigation

    by Esther Langdon 1 Jun 2021
    by Esther Langdon 1 Jun 2021

    The recent fall out from Lord Dyson’s report into the BBC has shone the spotlight on workplace investigations.

    • Acas
    • Hybrid working
    • Dispute resolution

    Acas: Conflict costs employers almost £30bn a year

    by Jo Faragher 11 May 2021
    by Jo Faragher 11 May 2021

    Workplace conflict costs UK employers £28.5bn a year, according to a new report from conciliation service Acas.

    • Employee relations
    • Dispute resolution
    • Military

    How the Army Mediation Service is advancing on conflict

    by Jo Faragher 10 May 2021
    by Jo Faragher 10 May 2021

    An in-house mediation service in the Army has resolved hundreds of issues before they escalate to a formal complaint.

    • Coronavirus
    • Employee relations
    • Dispute resolution

    End of furlough will lead to spike in tribunals

    by Jo Faragher 5 May 2021
    by Jo Faragher 5 May 2021

    Employers could see a surge in tribunal claims when the furlough scheme ends in September, according to a study.

    • Dispute resolution
    • Latest News
    • Mediation

    10 reasons to consider judicial mediation in an employment tribunal

    by Alan Lewis 4 May 2021
    by Alan Lewis 4 May 2021

    Alan Lewis highlights some of the benefits judicial mediation can bring to the employment tribunal process.

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