Learning & development

Ian Froggatt, director of sales operations at pharmaceutical intelligence provider, IMS, describes the critical role played by a behaviour change programme in meeting the challenge of new markets and increased competition

Product knowledge is the key to the battle for customers in the telecommunications sector. One company is training its sales team to impact on the customers’ bottom line

A coaching culture is essential if learning is to be integrated into the corporate strategy of an organisation, and development is to be more than just a top-down intervention:

The BBC has completed an e-learning pilot course in facilitative team leadership skills for 100 staff, provided by Balance Learning.

For 360-degree feedback to have real impact, it must be integrated into development plans. Margaret Kubicek looks at how to make this work

Trainer and writer John Charlton
looks for inspiration from a management
guidance offering from BBC Worldwide

It's so easy to be swept away by the latest big ideas - from technology-based tools to the human contact of coaching. But feedback from a number of recent studies is set to halt us in our tracks.

Adding value to an already exceptional learning and development programme is quite a challenge, especially if you find yourself working for the number one coffee brand in the UK.

We are becoming attuned to the idea of 'Martini' larning. But if any time, any place training is mis managed, you could find that staff are shaken, but not stirred into action, says Sue Weekes

In the final part of our series on Appreciative Inquiry, we look at how it has helped with a new approach to change at BP

What makes an apprentice buy into your efforts? We asked readers how they woo and retain the newly-skilled

Hackney Council suffers from a poor public image, yet it has the won Investors in People kitemark. HR assistant chief executive Terry McDougall tells how she and her team did it.

Andrew Foster, HR director at the NHS, talks to Mike Berry about managing vast numbers in the world's third largest workforce

Aspiring footballers who don't make the big time are often left on the scrapheap with no qualifications, no work experience and few skills. But Learndirect and the Professional Footballers Association aim to change all that

Underlying the changes has been a more open approach to communication between all levels and departments. Whereas information had been...