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Staff monitoring

Employers commonly monitor employees’ behaviour in the workplace to ensure that rules are not being broken and employees are acting appropriately while representing the employer.

Common methods of monitoring staff include recording employees’ activities on CCTV, checking emails, listening to voicemails and monitoring telephone conversations.

Employers should inform employees that monitoring is taking place, how data is being collected, how the data will be securely processed and the purpose for which the data will be used. Employee will usually be entitled to see data that has been collected about them. In exceptional circumstances, the organisation may use monitoring covertly (for example, to catch a thief).


    • Employment law
    • Latest News
    • Trade unions

    Black workers face greatest risk from workplace surveillance

    by Jo Faragher 30 May 2025
    by Jo Faragher 30 May 2025

    Black employees are at the highest risk of being targeted by workplace surveillance, according to research from the IPPR.

    • Employee relations
    • Data protection
    • Ethics

    ‘Polygamous working’ is a minefield for HR

    by Nic Paton 14 May 2025
    by Nic Paton 14 May 2025

    ‘Polygamous working’, or secretly holding down more than one full-time job, may be on the rise, especially with remote or...

    • Mental health conditions
    • Latest News
    • Sickness absence management

    Four ways employers can reduce the risk of an always-on work environment

    by Dr Cheryl Lythgoe 14 May 2025
    by Dr Cheryl Lythgoe 14 May 2025

    With hybrid working and technology blurring the boundaries between home and work-life as never before, it is vital employers –...

    • Financial services
    • Latest News
    • Sectors

    Revolut hails employee compliance tracking system

    by Rob Moss 24 Apr 2025
    by Rob Moss 24 Apr 2025

    Points are granted or docked using its Karma system, which was introduced in 2020 to oversee how well employees met risk and compliance rules.

    • Case law
    • Police
    • Employment law

    Met Police cannot dismiss by vetting withdrawal

    by Rob Moss 11 Feb 2025
    by Rob Moss 11 Feb 2025

    Metropolitan Police cannot dismiss officers or staff it deems unsuitable as a result of removal of their vetting clearance, High Court rules.

    • Artificial intelligence
    • CIPD
    • Data protection

    What’s HR’s role in ethical AI adoption?

    by Hayfa Mohdzaini 6 Feb 2025
    by Hayfa Mohdzaini 6 Feb 2025

    Hayfa Mohdzaini examines the HR profession's role in understanding the presence and potential of AI, and its ethical use at work.

    • Artificial intelligence
    • Latest News
    • HR Technology

    New warning over use of AI as ‘emotional recognition’ arrives

    by Adam McCulloch 4 Dec 2024
    by Adam McCulloch 4 Dec 2024

    The Data on Our Minds report sounds the alarm over algorithmic affect management, which could lead to the use of AI surveillance in the workplace.

    • Hybrid working
    • Latest News
    • Professional services

    PwC to track hybrid working arrangements

    by Jo Faragher 6 Sep 2024
    by Jo Faragher 6 Sep 2024

    Accounting and professional services firm PwC has told employees it will begin tracking its working locations to ensure they spend required time on site.

    • Stress
    • Latest News
    • Staff monitoring

    Timesheets add to stress, study shows

    by Adam McCulloch 20 Jun 2024
    by Adam McCulloch 20 Jun 2024

    According to new research, the UK is the third most stressed workforce in Europe when it comes to time-tracking.

    • Latest News
    • Redundancy
    • Staff monitoring

    Wells Fargo fires employees for ‘mouse jiggling’

    by Jo Faragher 14 Jun 2024
    by Jo Faragher 14 Jun 2024

    Wells Fargo has made around 12 redundancies after discovering that employees were 'faking' keyboard activity to appear to be working.

    • Artificial intelligence
    • Bullying and harassment
    • Latest News

    Uber Eats settles driver’s facial recognition discrimination claim

    by Rob Moss 26 Mar 2024
    by Rob Moss 26 Mar 2024

    Uber Eats driver Pa Edrissa Manjang reaches financial settlement after racially biased facial recognition technology led to his suspension.

    • General Data Protection Regulation
    • Latest News
    • Staff monitoring

    Serco forced to stop biometric attendance monitoring

    by Rob Moss 27 Feb 2024
    by Rob Moss 27 Feb 2024

    ICO orders Serco to stop biometric attendance monitoring, including facial and fingerprint recognition, when workers clock in and out.

    • Hybrid working
    • Offices
    • Latest News

    EY monitoring office entry data in hybrid working crackdown

    by Ashleigh Webber 30 Jan 2024
    by Ashleigh Webber 30 Jan 2024

    EY has become the latest employer to monitor office attendance in a crackdown on breaches of its hybrid working policy.

    • Employment law
    • Discipline
    • Latest News

    It’s time to properly vet the boardroom – not just employees

    by Susie Thomson 25 Jan 2024
    by Susie Thomson 25 Jan 2024

    For too long we’ve maintained a ‘hands-off’ and deferential attitude towards the boardoom argues Matrix Security Watchdog's Susie Thomson.

    • General Data Protection Regulation
    • Data protection
    • France

    Amazon fined €32m for ‘excessive’ employee monitoring

    by Ashleigh Webber 24 Jan 2024
    by Ashleigh Webber 24 Jan 2024

    Amazon has been fined €32m (£27m) for 'excessively monitoring' employees in its warehouses in France.

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