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Violence at work

The Health and Safety Executive (HSE) defines work-related violence as “any incident in which a person is abused, threatened or assaulted in circumstances relating to work”. This includes verbal abuse and threats, in addition to physical abuse.

Employees in many public-facing roles are at risk of being attacked by customers, while other positions, such as prison officer and police officer, are inherently dangerous. Employers may have a policy on violence at work, which should set out preventative steps and support available to victims.

Domestic violence outside work may also have an impact on employees’ health and wellbeing.


    • Sexual harassment
    • Alcohol and drug misuse
    • IR35

    Top 10 HR questions November 2019: IR35, Christmas parties and PILON

    by Brightmine 3 Dec 2019
    by Brightmine 3 Dec 2019

    Pending a review announced by chancellor Sajid Javid, reforms to the IR35 rules are due to be extended to the...

    • Industrial action / strikes
    • Latest News
    • Public sector

    Tube workers to take industrial action over violence levels

    by Rob Moss 13 Sep 2019
    by Rob Moss 13 Sep 2019

    Transport for London workers on the District Line have voted overwhelmingly for industrial action in protest at the growing levels of violence from passengers.

    • Latest News
    • Mental health
    • Retail

    Violence and abuse against shop workers reaches ‘epidemic’ proportions

    by Jo Faragher 10 Sep 2019
    by Jo Faragher 10 Sep 2019

    A Co-op funded report has called for government action to prevent crime against retail workers, claiming it has reached ‘epidemic’...

    • Latest News
    • Retail
    • Violence at work

    Unions and retailers urge action over violence in shops

    by Ashleigh Webber 28 Jun 2019
    by Ashleigh Webber 28 Jun 2019

    With 115 attacks every day it's time for extra measures to protect retail workers demand unions, associations and supermarkets.

    • Bullying and harassment
    • Latest News
    • Retail

    Shop staff verbally abused or assaulted once a fortnight, union claims

    by Ashleigh Webber 30 Apr 2019
    by Ashleigh Webber 30 Apr 2019

    A retail union has urged the government to better protect shop workers from violence and verbal abuse, after it emerged...

    • NHS
    • Latest News
    • Violence at work

    NHS to crack down on violence against staff

    by Ashleigh Webber 31 Oct 2018
    by Ashleigh Webber 31 Oct 2018

    Nurses and doctors will be better protected from attacks by patients and their families under plans to crack down on...

    • Case law
    • Latest News
    • Vicarious liability

    Recruitment agency held liable after MD punches colleague

    by Jo Faragher 12 Oct 2018
    by Jo Faragher 12 Oct 2018

    A recruitment agency has been held vicariously liable for the actions of its managing director after he punched someone and...

    • Police
    • NHS
    • Personnel Today

    Tougher sentences for attacks on emergency workers

    by Ashleigh Webber 13 Sep 2018
    by Ashleigh Webber 13 Sep 2018

    Prison terms for individuals who assault emergency workers will increase from six months to a year under a new law...

    • Health and safety
    • Occupational Health
    • Violence at work

    Violence against retail staff increases 25%

    by Ashleigh Webber 20 Jun 2018
    by Ashleigh Webber 20 Jun 2018

    Assaults on retail staff rose by a quarter last year, according to the Home Office, highlighting the need to better...

    • Employee engagement
    • Latest News
    • Productivity

    Rail staff face brunt of public anger over delays

    by Adam McCulloch 1 Jun 2018
    by Adam McCulloch 1 Jun 2018

    The National Union of Rail, Maritime and Transport Workers (RMT) is calling on train operators’ management to “come out of...

    • Bullying and harassment
    • Latest News
    • Employment tribunals

    Whistleblower allegedly tied to a chair after speaking out

    by Ashleigh Webber 25 May 2018
    by Ashleigh Webber 25 May 2018

    A whistleblower who complained of a misogynistic and racist culture at a Scottish government department has claimed that she was...

    • NHS
    • Occupational Health
    • Latest News

    Violent assaults on ambulance staff up by more than a third

    by Ashleigh Webber 25 Apr 2018
    by Ashleigh Webber 25 Apr 2018

    The number of violent assaults on ambulance staff rose by more than a third (34%) in four years, according to...

    • NHS
    • Latest News
    • Violence at work

    Assaults on NHS staff increase 10% in a year

    by Rob Moss 17 Apr 2018
    by Rob Moss 17 Apr 2018

    Physical assaults on NHS staff in England rose by 9.7% compared to 2015/16, according to new figures published today.

    Violence...

    • Case law
    • Vicarious liability
    • Violence at work

    Morrisons vicariously liable for employee’s attack on customer

    by Stephen Simpson 2 Mar 2016
    by Stephen Simpson 2 Mar 2016

    The supermarket Morrisons is vicariously liable for the actions of an employee who seriously assaulted a customer, the Supreme Court...

    • Tribunal Watch
    • Employment law
    • Discipline

    Bank worker who licked – then punched – colleague at party was fairly dismissed

    by Stephen Simpson 16 Nov 2015
    by Stephen Simpson 16 Nov 2015

    The EAT has held that a bank worker who licked the face of a colleague...

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