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1 Focus recruitment and selection on skills and behaviours needed for a knowledge-sharing culture

2 Allow new staff to identify and input details of their knowledge

3 Ensure reward and recognition systems acknowledge knowledge takers and givers

4 Identify key players' know-how

5 Identify knowledge-creating competencies

6 Evaluate knowledge contribution

7 Build informal learning spaces where individuals can exchange ideas

8 Encourage participants on courses to pass on learning at their offices

9 Check career strategies encourage individuals to review their knowledge

10 Review retention management and exit interviews.

• Adapted from Developing a Knowledge Creating Culture by Christina Evans, research associate, Roffey Park