1 Focus recruitment and selection on skills and behaviours needed for a knowledge-sharing culture
2 Allow new staff to identify and input details of their knowledge
3 Ensure reward and recognition systems acknowledge knowledge takers and givers
4 Identify key players’ know-how
5 Identify knowledge-creating competencies
6 Evaluate knowledge contribution
7 Build informal learning spaces where individuals can exchange ideas
8 Encourage participants on courses to pass on learning at their offices
9 Check career strategies encourage individuals to review their knowledge
10 Review retention management and exit interviews.
• Adapted from Developing a Knowledge Creating Culture by Christina Evans, research associate, Roffey Park
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