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Outsourcing

Employers commonly outsource parts of their business. Outsourcing is the process of transferring an existing business function to an external provider to use outside resources to perform activities previously handled within the organisation.


    • National living wage
    • Coronavirus
    • Equality, diversity and inclusion

    Are cleaning services ready for the frontline?

    by Adam McCulloch 15 May 2020
    by Adam McCulloch 15 May 2020

    Cleaning services have moved into the spotlight as the return to the workplace accelerates. But from low wages and insecure...

    • Coronavirus
    • NHS
    • Local authorities

    Outsourcers pool staff over public sector Covid-19 challenge

    by Adam McCulloch 27 Mar 2020
    by Adam McCulloch 27 Mar 2020

    Outsourcing giants collaborate in bid to maintain health and prison services.

    • National living wage
    • NHS
    • Dispute resolution

    Key London NHS trust to directly employ 1,000 services workers

    by Adam McCulloch 31 Jan 2020
    by Adam McCulloch 31 Jan 2020

    NHS trust moves to 'insource' 1,000 cleaners, porters and catering staff previously on minimum wage.

    • Latest News
    • Retail
    • Job creation and losses

    Three hundred jobs lost at John Lewis call centre

    by Ashleigh Webber 9 Dec 2019
    by Ashleigh Webber 9 Dec 2019

    More than 300 jobs at an outsourced John Lewis customer contact centre have been culled as the retailer attempts to...

    • USA
    • Latest News
    • Outsourcing

    MyPayrollHR boss charged with $70m bank fraud

    by Rob Moss 26 Sep 2019
    by Rob Moss 26 Sep 2019

    Michael Mann, chief executive of MyPayrollHR, has been arrested and charged with fraud. Three weeks ago, the New York payroll provider ceased trading...

    • Latest News
    • Pay & benefits
    • Outsourcing

    Payroll provider withdraws wages from thousands of clients’ employees

    by Rob Moss 13 Sep 2019
    by Rob Moss 13 Sep 2019

    Is there anything a company can do worse than failing to pay its employees? Thousands of employees in the US have found there is

    • Artificial intelligence
    • Automation
    • Employee engagement

    An in-depth guide to HRO: How is HR outsourcing changing? 

    by Annie Makoff 15 Jul 2019
    by Annie Makoff 15 Jul 2019

    HR outsourcing (HRO) has matured. Once little more than a cost-cutting exercise, outsourcing your HR – or specialisms within it...

    • Rest periods
    • Latest News
    • Employee communications

    Top 10 HR questions June 2019: Ex-employee grievances

    by Brightmine 2 Jul 2019
    by Brightmine 2 Jul 2019

    Can an employer ignore a grievance if the employee no longer works for the organisation?
    The most popular FAQ on...

    • Manufacturing
    • Latest News
    • Retail

    Staffline shares slump following six-year minimum wage underpayment

    by Rob Moss 18 Jun 2019
    by Rob Moss 18 Jun 2019

    Staffline, one of the biggest recruitment and training agencies in the UK, has seen its shares tumble after PwC delayed...

    • Zero hours
    • Employee relations
    • Dispute resolution

    Mayfair club kitchen porters call for the Living Wage

    by Ashleigh Webber 6 Jun 2019
    by Ashleigh Webber 6 Jun 2019

    The Independent Workers’ Union of Great Britain (IWGB) has urged one of London’s most exclusive membership clubs to ensure its...

    • Employee engagement
    • Latest News
    • Gig economy

    Employees keen to get to grips with future of work

    by Jo Faragher 23 May 2019
    by Jo Faragher 23 May 2019

    Companies need to do more to prepare employees for the future of work – but employees have a “keen sense...

    • Employee relations
    • Department for Business and Trade (DBT)
    • Latest News

    Outsourced government workers strike over pay

    by Ashleigh Webber 22 May 2019
    by Ashleigh Webber 22 May 2019

    Outsourced workers at two government departments are striking over low pay and changes to pay cycles which a union has...

    • Corporate governance
    • Latest News
    • Outsourcing

    Capita appoints two employees to board

    by Rob Moss 15 May 2019
    by Rob Moss 15 May 2019

    Outsourcing giant Capita has appointed two employees as non-executive directors, becoming the first FTSE 250 company since the late 1980s...

    • HR practice
    • HR strategy
    • HR Technology

    HR outsourcing (HRO): an in-depth guide

    by Personnel Today 1 May 2019
    by Personnel Today 1 May 2019

    HR outsourcing (also known as HRO) is the process of sub-contracting human resources functions to an external supplier.
    Reviews of...

    • Collective bargaining
    • Latest News
    • Trade unions

    Outsourcing: How the IWGB nearly overturned collective bargaining rules

    by Tom Long 18 Apr 2019
    by Tom Long 18 Apr 2019

    Last month the High Court dismissed a case which would have seen outsourced workers able to negotiate pay and conditions - but the fight still has legs

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